IT Operations Administrator

About Decimal Decimal is a franchise network of operator-owned accounting firms. We built the technology, processes, and infrastructure we had when we were running a firm, then made it available to independent accountants who want to grow without giving up ownership. OVERVIEW Provides IT support, device management, and access control across Decimal's remote, cloud-first operations, spanning our franchise operations team and our Philippines-based delivery group. This is the primary point of contact for day-to-day technical issues. WHAT YOU'LL DO - Provide first- and second-level remote IT support (helpdesk, chat, or video) to resolve connectivity, device, and application issues and keep downtime low - Manage company devices through an MDM solution including encryption, remote wipe, and security policy enforcement - Run IT onboarding and offboarding: account setup, device provisioning, role-based access and MFA, and full access revocation on the day of separation, in coordination with HR - Monitor and respond to endpoint security alerts and support basic incident response - Maintain IT asset inventory WHAT YOU WON'T OWN Client-side systems. You support access to them, not the systems themselves. WHAT WE'RE LOOKING FOR - Hands-on IT or systems administration experience in a remote or cloud-first environment - Experience with MDM - Comfortable administering Google Workspace and/or Microsoft 365 - Familiarity with role-based access, MFA, and endpoint security tools - Some exposure to data privacy compliance (NPC) and basic incident response - Strong written and verbal English, and comfortable working directly with foreign principals - A degree in IT, Computer Science, or a related field is a plus, as are certifications (Microsoft, Google, CompTIA). Solid hands-on experience matters more than either. WHAT MAKES SOMEONE A FIT Security-first mindset, responsive to the team, systematic and well-documented, comfortable in async remote work, and calm under pressure. THE OFFER - Shift: 7am to 4pm PH time, Mon-Fri (subject to change) - Fully remote, equipment will be provided - Government benefits, HMO - Flexible company culture - Management opportunities and ongoing training Decimal is full of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. We hope you’re feeling excited about the role and our team! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Decimal’s mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes. We want people to feel comfortable expressing their true selves and to come, stay and do their best work here. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.