Medical Secretary

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.The Opportunity The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities.  What you’ll do Front Office Operations:  Greet patients and visitors in a professional and welcoming manner  Check in patients, verify demographics and insurance information in Epic EHR  Collect co-payments and process patient payments using point-of-sale systems  Schedule, reschedule, and confirm patient appointments across multiple providers and locations  Manage provider calendars and optimize appointment scheduling  Respond to patient inquiries via phone, email, and patient portal messages  Register new patients and update existing patient information  Medical Records and Documentation:  Maintain accurate and confidential patient medical records in Epic EHR  Scan, file, and organize medical documents and correspondence  Processing medical records requests and release of information forms  Ensure compliance with HIPAA regulations and patient privacy standards  Track and follow up on missing or incomplete documentation  Prepare charts and documentation for provider review  Coordinate medical record transfers between facilities and external providers  Administrative Support:  Transcribe provider notes and communications as needed  Process prescription refill requests and route to appropriate clinical staff  Coordinate referrals to specialists and obtain prior authorizations  Verify insurance eligibility and benefits  Prepare and submit insurance claims and support documentation  Handle incoming and outgoing mail and faxes  Coordinate patient follow-up appointments and recall systems  Communication and Coordination:  Serve as liaison between patients, providers, clinical staff, and external contacts  Communicate test results to patients by provider instructions  Coordinate with other RIPC Medical Group locations for patient care continuity  Facilitate communication with pharmacies, laboratories, and imaging centers  Quality and Compliance:  Maintain patient confidentiality and adhere to HIPAA regulations  Follow office policies, procedures, and clinical protocols  Participate in quality improvement and compliance initiatives  Support ACO quality metrics documentation and reporting  Ensure accurate and timely completion of administrative tasks  Always maintain professional appearance and demeanor  Who you are  Requirements and Qualifications:  Minimum of 2+ years of experience as a Medical Secretary in Primary Care.   High school diploma required.  Self-starter & willingness to learn.   Strong communication, organizational, and planning skills.  Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).   Ability to collaborate with team members on assigned tasks.   Familiarity with medical terminology and ability to calculate and collect cash transactions.  Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.  Benefits Medical, dental, & vision coverage Life insurance - Company paid basic life insurance & voluntary supplemental policies Company paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductible Voluntary accident insurance 401k eligibility at 1-year of employment, immediate vesting of company match once eligible Paid time off Paid holidays Work life balance of primary care office setting   Physical Demands: Prolonged periods of sitting at a desk and using a computer.    Able to sit/stand/walk for long periods of time.    Must be able to lift 15 pounds at times.     Salary range$37,440—$45,760 USDAkido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.