Workplace Manager

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As Workplace Manager, you own the day-to-day workplace experience at our second largest hub in New York—keeping operations running smoothly while driving initiatives that elevate the employee experience, optimize costs, and scale our workplace infrastructure as Harvey grows. This is a fully in-office role based in the Flatiron district in NY, with an expectation of on-site presence Monday through Friday, 9:00am–5:00pm to support the daily workplace experience. WHAT YOU'LL DO WORKPLACE OPERATIONS - Own the end-to-end workplace and guest experience for the NY office, setting and maintaining standards for safety, functionality, and employee satisfaction - Lead the planning and execution of an upcoming office relocation into a 180,000 sq ft Class A building, delivering a seamless transition and establishing white glove service standards befitting the new space - Proactively identify operational improvements and lead implementation; maintain office systems, SOPs, and documentation to support a growing team - Oversee and manage day-to-day Workplace operations in the office, including janitorial services, food & beverage, repairs/maintenance, interior plants/landscaping, security, shipping services, seating plans, office supplies, and maintaining FF&E. - Maintain a relationship with the landlord and building management - Manage contracted services necessary to maintain the facilities - Manage space planning- keeping floorplans up to date and coordinating moves/adds/changes - Develop and manage the office operating budget; track spend, identify savings, and make data-informed recommendations - Own vendor relationships end-to-end: selection, contract negotiation, performance management, COIs, POs, payment, and renewals - Manage and prioritize office requests through the Workplace ticketing system - Ensure local programs and services align with global Workplace standards ONBOARDING & CULTURE - Create a warm, inclusive office environment that reflects Harvey's values and culture - Own the local workplace onboarding experience (office tours, swag, event planning) and partner with People Ops to continuously improve it based on new hire feedback - Partner with the People team to bring culture initiatives to life in the NY office - Coordinate logistics for team offsites, all-hands meetings, and visiting employees from other offices - Partner with recruiting and executive teams on high-touch candidate and client visits - Manage office-related communications and announcements CROSS-FUNCTIONAL PARTNERSHIP - Build and lead a Workplace team as Harvey scales—hiring, developing, and managing staff to meet the growing demands of the NY office - Lead or contribute to workplace-related projects (office moves, buildouts, policy rollouts) - Partner with IT, Security, People Ops, and Finance on initiatives that span functions WHAT YOU HAVE - 5+ years of experience in Workplace/facility management, workplace operations, or a similar role, ideally at a fast-growing tech or startup company - Proven experience managing a workplace for 300+ employees, with the operational rigor and people skills that scale demands - Experience leading or playing a central role in a major office relocation or large-scale buildout, including managing Class A building relationships and delivering elevated, white glove service standards - Genuine comfort operating in ambiguity—you make sound decisions without waiting for perfect information, and you course-correct quickly when things shift - Scrappiness and resourcefulness—you know how to get things done with what you have, and you don't let a lack of infrastructure slow you down - Experience managing or directly supervising a team, with a track record of developing others and fostering a collaborative, high-performing culture - A genuine passion for creating great workplace experiences and making people feel welcome - Ability to maintain composure and effectiveness in high-pressure situations - Demonstrated foundational understanding of office systems (HVAC, plumbing, electrical, lighting) and can communicate effectively with trades to resolve issues - Ability to assess, plan, and organize assigned work efficiently - Experience with ticketing systems and project management tools used to track and manage tasks. - A proactive, solutions-oriented mindset—you see what needs to be done and take initiative without being asked - Strong organizational skills and the ability to juggle multiple (sometimes conflicting) priorities with attention to detail - Excellent interpersonal and communication skills; you’re someone people naturally trust and go to for help - Experience managing vendor relationships - Comfort working in a fast-paced environment where priorities can shift quickly COMPENSATION $137,100 - $205,700 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-CA1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai