Building Services Manager

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning… Come join the A-Team at AirTrunk, where the cloud meets the ground.  A Snapshot  As the Building Services Manager, you will report to the Operations Director, and work closely with the rest of the Operations team, making your mark in a number of ways:  Responsible for physical security operations on site, managing the 24x7x365 outsourced security personnel team  Lead all aspects of building operations and soft services, including cleaning, gardening, and grounds maintenance  Work closely with technical and facilities teams on all property related matters.    Please note, this role will be based in our data centre in Johor Bahru.    Your Day to Day  Support the Operations Director in the management of physical security services at the property, including Landlord (AirTrunk) and customer areas  Contract manage a team of security staff to perform security services including access control, visitor registration, and patrolling etc. to ensure the security services are up to the required standard and AirTrunk’s policy  Review existing operation policies and procedures in compliance with internal guidelines, all applicable laws, regulations, standards and best industry practice  Handle emergency situations, supervise and ensure accurate execution of emergency response procedures, including at a user level or on security IT systems  Coordinate baseline security clearance requirements for core facility staff  Run all soft services at the facility, such as cleaning, waste, landscaping, pest control, hydraulics, maintenance repairs, and any other front of house facilities; lifts, gates, roller shutters etc.  Establish and maintain agreements for services listed above, including setting and monitoring critical metrics  Conduct regular property inspections to ensure overall cleanliness and upkeep of good property operations  Responsible for AirTrunk and customer’s facilities or access requests regarding; loading dock, office, or storage areas  Handle complaints and inquiries, and maintain good relationships with customers  Coordinate with other departments/teams for R&M requests, projects, and EH&S matters  Ensure change management processes are strictly adhered to  Ensure compliance with site-held accreditations, including, but not limited to, ISMS, SOC2, PCI  Gather quotes and issue work orders    Requirements:   5+ years of experience in facilities/property/building operations, or front of house services  Proficiency in English and Bahasa Malaysia is a must and proficiency in Mandarin / Tamil is a plus  Experience managing 3rd party service providers; setting and managing KPIs, negotiating contracts and pricing for services  Opex and/or Capex budget management experience  Experience supervising, mentoring, and training junior staff  Experience developing or implementing processes  Familiarity in working with Customer Portals, and at the user level on Security networks (ex accessing CCTV archive data).  Effective key partner management experience  Strong customer-centric approach, and ability to drive front-line staff attitude change  Ability to deliver effective presentations  Familiar with local regulations and standards  General knowledge in repair & maintenance and health and safety.  Able to think out of the box and challenge status quo  Experience in environmental and sustainability management such as UL2799 is a plus  Incredibly flexible and forward-thinking and energized by change  The AirTrunk Culture    Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.   The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.   Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged. Now’s your chance to Grow@Hyperscale.   **To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**