Implementation Product Specialist

ABOUT RAD AI At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%. Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI. Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health. Recognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie https://www.radai.com/news/auntminnie-recognizes-rad-ai-omni-reporting-as-2023s-best-new-radiology-software, and ranked by Deloitte https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html as the 19th fastest-growing company in North America, we are building AI-powered solutions that make a real impact. Most recently, Rad AI was named to CNBC’s Disruptor 50 https://www.cnbc.com/2025/06/10/2025-cnbc-disruptor-50-see-the-full-list-of-companies.html list, highlighting the innovation and momentum behind our mission. If you’re ready to shape the future of healthcare, we’d love to have you on our team! Why Join Us: Comprising both radiology and AI expertise, Rad AI's stellar team builds products that maximize radiologist productivity, ultimately making healthcare more widely accessible and improving patient outcomes. Join our team and help us make a positive impact on radiology, patient lives, and healthcare around the world. We’re looking for an Implementation Product Specialist for Rad AI Reporting. Rad AI’s award-winning software has experienced tremendous market growth. We are looking for a teammate with a “can-do” attitude who is adaptable to a fast-paced, high-growth team and has a passion for customer education and deep product knowledge. Responsibilities: - Lead product training and support go-live: Play an integral role in implementation projects by leading product-related training and supporting go-live stabilization through engagement with customer admins and radiologists. - Develop product expertise: Develop deep functional knowledge of one Rad AI product, articulating key features, workflows, and integrations. - Understand core product workflows: Develop a deep understanding of core product workflows and best practices recommendations. - Stay current on features and integrations: Stay current on new features, tools, and available integrations, and share that knowledge with pertinent Implementation team members. - Create training materials: Assist in building training materials as needed. - Facilitate team communication: Facilitate basic communication between implementation and product/engineering/technical support teams. - Manage vendor tasks and escalations: Assist in tracking third-party vendor-related tasks and communications, escalating issues as needed, and documenting vendor interactions. - Address product queries: Respond to product-related queries from customers and internal stakeholders as needed. - Drive project success: Support project success through diligent execution of product-related training, learning internal processes, and communicating effectively within the immediate team. - Act as a radiology workflow consultant: Serve as a trusted advisor to clinical and operational stakeholders, translating customer-specific radiology workflows into optimized product configurations and adoption strategies — not just training delivery. - Conduct workflow discovery and gap analysis: Lead structured pre- and post-go-live workflow assessments with radiologists, department leads, and IT stakeholders to identify friction points, configuration needs, and adoption risks. - Support pre-sales engagements: Partner with Sales to provide product and workflow expertise during demos and scoping discussions, helping translate prospect needs into implementation requirements. - Communicate effectively: Demonstrate strong verbal and written communication skills. Qualifications: - At least 4+ years of relevant customer-facing experience with an emphasis on product expertise and/or industry knowledge - Strong organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out needed documentation - Excellent people/relationship management, coaching, and communication skills with the ability to facilitate engaging and effective customer training - Practical working knowledge of SaaS solutions, implementations, and technical concepts - Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment - Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals - Prior hands-on experience in a radiology or imaging environment, including direct familiarity with radiologist reporting workflows, PACS, and/or dictation systems - Ability to engage clinical stakeholders including radiologists and department leads with credibility, adapting communication style to both technical and non-technical audiences Preferred: - Bachelor’s degree or above - Growth stage scale startup experience - Prior professional consulting or healthcare software implementation experience - Familiarity with HL7, FHIR, and EHRs - Direct clinical experience as a radiology technologist, PACS administrator, or radiology IT specialist - Experience supporting or selling radiology-specific HIT products (e.g., RIS, PACS, voice recognition/dictation platforms) Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission,  we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you! To learn more about what it's like to work at Rad AI, visit https://www.radai.com/life-at-rad-ai and be sure to follow us on LinkedIn https://www.linkedin.com/company/radai/?utm_campaign=Recruiting_2026&utm_content=recruiting-job-posting-website&utm_source=recru%5B%E2%80%A6%5Db-posting-website to stay up to date! For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including: - Comprehensive Medical, Dental, Vision & Life insurance - HSA (with employer match), FSA, & DCFSA  - 401(k) - 11 Paid Company Holidays - Flexible PTO policy - Annual company-wide offsite - Periodic team offsites - Annual equipment stipend - For roles based outside the US, your recruiter can share more details At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com http://radai.com or no-reply@ashbyhq.com.